Duration: The warranty period for your product is valid for 6 months from the date of purchase.
Warranty Claim Eligibility: To be eligible for a warranty claim, the following conditions must be met:
* The original purchase receipt or proof of purchase must be provided.
* The product must not have been subjected to misuse, abuse, negligence, accident, alteration, or unauthorized repair.
* Warranty Services: During the warranty period, your product will be repaired or replaced, at our discretion, free of charge, if it is found to be defective in materials.
* Claim Process: To initiate a warranty claim, please contact our customer service department. You may be required to provide details of the issue, photographs, and proof of purchase. Our customer service team will guide you through the claim process.
* Resolution: Upon approval of your warranty claim, we will repair or replace the defective product. If the product is no longer available or repairable, we may offer a comparable product as a replacement.
Refund Policy:
Eligibility: Our refund policy allows for a refund within 10 days of the date of purchase, subject to the following conditions:
Product Condition: The product must be unused, in its original packaging, and in the same condition as received.
Proof of Purchase: A valid proof of purchase, such as a sales receipt or order confirmation, is required to be eligible for a refund.
Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
Inspection: : Upon receipt of the returned product, it will be inspected to ensure that it meets the conditions for a refund as outlined in this policy.
Refund Process: If the returned product meets the eligibility criteria, a refund will be issued to the original method of payment within a reasonable timeframe.
20% deduction will be applied in case of returns due to a change of mind.
Please review these terms and conditions carefully. If you have any questions or concerns, feel free to contact us.
Customer Reviews
i am happy with the result and it works about my expectations mane juse product order ki wase hi product meli
I’m surprised hairs nd strawberry skin almost gone. I bought this IPL laser 6 months ago & trust me this is amazing with reasonable price I am going to order my 2nd IPL device. Excellent result of ur product. Thank you silk bodies for this wonderful machine.💕
Easy to use, gentle on the skin, and noticeable reduction in hair growth. A must-have!
Easy to use, gentle on the skin, and noticeable reduction in hair growth. A must-have!
i've been using Serena Body's IPL handset for a few months now, and I'm thrilled with the results. Not only is it convenient to use at home, but it's also effective in reducing hair growth. I've recommended it to all my friends and family. Truly a game-changer in hair removal!